Shipping Information
At buydocsonline, we strive to deliver your order quickly and efficiently. Here’s what you need to know about our shipping process:
- Processing Time: Orders are typically processed within 3-5 business days. Once your order is processed, you will receive a confirmation email information.
- Shipping Time: Delivery times vary based on your location, but most orders are delivered within 7-15 business days after processing.
- Shipping Costs: We offer competitive shipping rates, which will be calculated at checkout based on your location and the size of your order but if your are placing an Oder during our free shipping periods then zero shipping fee will be added to your Order.
- Delivery: Our sheds are shipped in multiple packages due to their size. Please note that these packages may arrive at different times. If you receive part of your order, rest assured that the remaining packages are on their way.
- Damage During Shipping: We take great care in packaging your order, but if your shed arrives damaged, please contact us immediately at support@buydocsonline.com. We will work with you to resolve the issue as quickly as possible.
Return Policy
Your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help:
- Return Period: You have 30 days from the date of delivery to return your shed for a refund or exchange.
- Return Conditions: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Custom or special orders may not be eligible for return.
- Return Process: To initiate a return, please contact our support team at support@buydocsonline.com. We will provide you with a return authorization and instructions on how to send your item back to us.
- Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days, and a credit will be applied to your original method of payment.
Need Help?
If you have any questions or need assistance with your order, please don’t hesitate to reach out to our support team at support@buydocsonline.com. We’re here to help!